Training Tips for New Medical Office Employees

Written by on October 5, 2012 in Career - No comments | Print this page


If you run a medical office, one of your greatest challenges is probably handling new employees. New members of the team can be very useful, but they often need a lot of training and assistance before they get the hang of how the office runs. If you have just hired a new team member, there are a number of items that you will need to review. Here are some of the top training considerations to make with your new medical office employees.

HIPAA Training

HIPAA training is obviously of the utmost importance in a medical setting. HIPAA laws are strict and are in place to protect your office’s patients. Everyone deserves to have their private medical information kept safe and secure. Chances are that your new employee will have some knowledge, but it’s best to review HIPAA at length to ensure that your staff member knows exactly what is acceptable under HIPAA.

You may want to take the HIPAA training time with your new employee as an opportunity to also review with your other employees this very important law. You never want to jeopardize the safety and security of your patients, so it’s always wise to offer refresher courses to everyone in the office.

Patient Care Training

It’s safe to say that most of the employees in your office will have some interaction with the patients. This is why it is key to ensure that your new employee knows how to deal with patients in a caring and compassionate way. Most of the visitors to your office will be apprehensive, so it’s a great idea to ensure that your staff members know how to put people at ease.

Office Functions Training

New employees also need to know how the office runs, from what time everyone leaves at the end of the day to how to use the printer. All of the little details of the office will be learned in due time, so simply cover the basics in the beginning. Many staff members will wonder what happens after hours.

Do they need to stay late to cover any phone calls that come in even after the office is closed? If you have a medical answering service, then chances are that the answer to this question is no. This is also an area that your staff member will need to learn about in the beginning if your office uses an after-hours call center. These call centers utilize live operators to handle any phone calls your office would normally get once everyone has gone home for the day. Your new staff member will need to understand what the call center operators do and how to retrieve any messages that they may send to your office. This is simply part of knowing how the office functions at all times of the day.

Safety Training

You’ll also need to review with your new medical staff member various safety precautions. While it’s not necessarily likely that a severe or life-threatening natural disaster will strike your office, you need to make sure that all staff members are aware of how to stay safe in these situations. Practice fire drills and tornado or hurricane drills with your team members.

Also, teach new staff members how to back up files and where extra copies of all important documents should be kept. These are very important, as your staff member needs to be able to ensure that all of the vital medical information of your patients is not compromised or lost, no matter what happens.

Training a new medical staff member can take some time, but make sure to cover all of your bases so that your new employee knows everything they need to.

This is a guest post.  Kurt Duncan is the Director of Operations of MedConnectUSA is a leading medical answering service and has been serving the healthcare industry since 1991.

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